Frequently Asked Questions

Everything you need to know about your ADO fashion and lifestyle gear.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy for apparel and accessories?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

Do you offer a warranty on your lifestyle products?

Yes, all ADO branded products come with a 1-year limited warranty against manufacturing defects to ensure you receive the highest quality merchandise.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. We prioritize eco-friendly textiles and work with certified manufacturers who adhere to fair labor practices and environmental standards.